“Digital Telecom has supplied quality telecommunications equipment to Range High school for over ten years. Most recently they were awarded the contract to supply a new state of the art Samsung digital telephone system, which incorporated the latest voicemail and direct dialing technology.”

“Following my appointment to Range High in June 2002, I was charged with organising the replacement of our existing telephone system. Although Digital Telecom had been supplying equipment to the school for over ten years, I personally, had no experience of, or indeed loyalty to Digital Telecom.”

“Having successfully tendered for the contract, I began to realise how professional this supplier was. Not only was their tender the most comprehensive, with no hidden costs, but the planning and timetabling of the installation were well thought out. Installation itself went very smoothly and an engineer was assigned to the school allowing us to tweak the configuration to fully meet our needs.”

“The service department is always available and able to offer assistance when required. Many alterations to the telephone system can be made over the telephone just by following a few simple instructions. This enables the school to react immediately to any problems faced.”

“Taking all the above into consideration, Digital Telecom has impressed me to the point where I would, without hesitation, recommend them to any organisation thinking of replacing their telecommunications equipment. They certainly do offer best value.”

Mr. Andrew Pritchard, Director of Finance, Range High School, Liverpool.

When a company decides to relocate to larger premises, the existing telephone system is usually one of the first casualties of the move.

At their old site, Bunzl were using a Samsung DCS telephone system, installed three years previously and since upgraded by Digital Telecom to double its capacity and add extra features.

The new Samsung iDCS500 at Agecroft utilises 20 Primary Rate ISDN30e channels to provide 200 DDI (Direct Dial-In) numbers, to give 20 incoming and outgoing pathways to 90 plus digital handsets plus more than 20 analogue handsets and 12 DECT (digitally enhanced cordless telephony) portable handsets. It also includes Automated Attendant (Call Queuing with multi-level announcements) and Voicemail with over a 100 hours record time, together with call management software that allows statistics such as missed calls to be analysed graphically, and an S/o bus module allowing channels to be dedicated to fast data transfer only as and when needed.

From a user perspective, the switch to the new system went remarkably smoothly. According to Bunzl I. T. Manager Mike Unsworth: “We shut down at the old site on a Friday night , and were up and running on Monday morning so that the staff could sit down and start working. The staff didn't notice any difference, except for the addition of a few more features as some of them moved from analogue to digital handsets.”

Mike continues: “Digital Telecom helped a lot during the move, I’ve been working with them for a couple of years now and have always had a good response whenever we needed any work done.”

Experience with the system since installation has been: “Lovely – we’ve had no problems.”

Mr. Mike Unsworth, I. T. Manager, Bunzl Retail Supplies Ltd., Manchester.

And about our engineers?

“On Monday, 1st October, your company installed a new telephone system in our school.”

“Monday is never the best day in the week, even under normal circumstances, and this Monday was not normal!!! The school secretary and myself were the only people who knew that your company was due to arrive. The secretary was off sick and I was at a meeting.”

“When I returned on Tuesday all the staff involved were telling me how impressed they were with the attitude of Ken and John. They were very helpful and understanding and gave very clear instructions about the new phones.”

Mrs. Pat Ryan, Head teacher, Our Lady & the Lancashire Martyers RC Primary School.

“Just a note to thank you and your staff for the professional and efficient installation and changeover of the system at Heaton Norris Health Centre.”

“I would particularly like to thank the engineers on site who were excellent, their knowledge and approach to the job was a credit to your company.”

Mr. Malcolm Proctor, Telecoms Coordinator, Stockport NHS Trust.